Refund Policy
1. One-time services
One-time services, such as Review Kickstart, Review + Profile Setup and SEO Cleanup, are non-refundable once work has started. If we have not yet started the work, we will refund it in full. If we fail to deliver what was agreed, we will fix it or refund the portion of the fee tied to the undelivered part, whichever you prefer.
2. Monthly plans
Monthly plans begin with a 90-day initial term, as described in our Terms of Service. Fees already paid for months you have received service are not refunded. If you cancel before the 90-day initial term ends, the remaining months of that term are still due, except where we materially fail to deliver the agreed services and do not fix the problem within 15 days of your written notice, in which case we will refund the unused portion.
After the initial term, plans continue month-to-month. If you cancel with the required 30 days' written notice, you pay only through the end of the notice period. We do not refund a current month's fee once the work for that month has begun, but we will refund any amount you were billed for a period after your cancellation takes effect.
If we end the service on our side without cause, we will refund any prepaid fees for work we did not perform, as described in our Terms of Service.
3. How to request a refund
Use the form on our site or reply to any of our emails to request a refund. Tell us which service or billing period you're asking about. We aim to respond within a few business days.
4. How we issue refunds
Approved refunds are returned to the original payment method where possible. Processing times depend on your bank or card issuer and are generally a few business days after we approve the refund, though this can take longer on their end.
5. Changes
We may update this policy. The "Last updated" date above shows the latest version. Changes apply to new engagements immediately and to existing ones after 30 days' notice, consistent with our Terms of Service.
6. Contact us
Searchlight · Dallas, Texas
Reach us through the form on our site.